Ensure that the application is up to date and there are no outstanding updates.

Make sure you are accessing the platform via the mobile application and not the web browser on your mobile device.

Close the application, restart your device, or uninstall the application and re-install it.

If you are using a branded application for the event (the event name or organization is the name of the application), and the issue persists, please switch to the Swapcard application instead.