Password reset links are provided by the Swapcard team to assist Attendees and Exhibitors in accessing their account in the event of a forgotten password.
These links can only be provided by the Swapcard team and not by the Organizer of the event. To request a password reset link, please fill out the form here. You will be contacted by our team who can assist you.
Note that this link will be active without an expiration date. The link will become inactive once it has been used and the new password is defined. If you need to change the password again, you can do so in your account under Settings > Password. Simply click on Change Password, enter your old password, and define the new one.
Important reminder: When you are accessing and using the password reset link, ensure that you are opening it in either Google Chrome or Mozilla firefox. Copying and pasting the link from one browser to another will not work (ex. copy from Internet Explorer into Chrome). Ensure as well that you do not have any pop-up blockers activated.
Once you have utilized the password reset link, you can now login at any time via login.swapcard.com and enter your email address and new password.