Getting Started
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How to access my exhibitor center?
Once you are connected to the platform, you can access the exhibitor center in two ways: 1. On the Web App By mov...
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Understanding the Company profile
The Company profile refers to your Company's details, those that are visible to all the Event Participants. These are...
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List of field limits and formats
What image size must you use? All of the field limits and photo dimensions for the different areas of the platform ca...
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I didn't receive a login email, what should I do?
All the emails sent from Swapcard are sent from noreply@swapcard.com. It is possible that this email ended in your Sp...
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My email address is not recognized
There may be several reasons why your email address is not recognized by Swapcard Things to check Make sure you are...
Company Profile & Visibility
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Editing the Company profile
Adding additional information to your Company profile helps to increase the interest of the Participants. Editing or ...
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Attaching a Document to a Company profile
Adding Documents to a Company profile allows visitors to see and download additional information that isn't directly ...
Managing My Product List
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How to attach products to my company profile?
The "Products" feature of the Exhibitor Center is very useful to highlight all the products and services you offer. ...
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How to set up the thumbnail image for products?
If the organizer allows it, you can upload products from the Exhibitor Center. The limit number depends on the organi...
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Reordering Items in my product list
From the Exhibitor Center you will have the opportunity to add a list of products or services if the Event Organizer ...
Meetings
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Meeting availability management for Exhibitors
From the Exhibitor Center, Exhibitors can specify the date and time they are available to meet with prospective clien...
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Where to find my meetings?
In your exhibitor center, you can find all the meetings related to your company. Go to the "Exhibitor Center" and c...
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How to book a meeting?
If the organizer of the event has enabled meetings, you will be able to do so by following the below steps: To book...
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How to answer a meeting request?
Participants in an event can request meetings with exhibitors. When you receive a meeting request, you have the opti...
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How to modify a meeting request?
It is not possible to change the date or time of a meeting. To do this, you must cancel and then send a new meeting r...
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How to assign a meeting to a team member?
To assign a meeting to a member of your team, simply go to the "Meetings" section of your Exhibitor Center then clic...
Contacts & Networking
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Does the scan work without an Internet connection?
If you don't have an Internet connection when scanning a badge, don't worry! The application will save the informatio...
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Are the badges that my colleagues and I scan centralized?
Yes, absolutely! You will find all the contacts made by you and the members of your team in the "Contacts" section of...
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Are scanners available to scan visitors badges?
With Swapcard, you don't need a scanner: your smartphone is all you need! To be able to scan badges, you must be in p...
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The badge I scanned is not recognized: what should I do?
If the scanned badge is not recognized, it is probably because the participant's profile is not well attached to his...
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How to qualify my contacts?
Whether at a virtual or a physical event, you have the possibility to assign a score, keywords and take notes direct...
Finding Leads
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How to see the Virtual booth visits
As part of the leads and analytics provided to Exhibitors, you will be able to see Virtual booth visits statistics in...
Manage My Team
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How to add a team member to your Exhibitor booth
This article will show you how to add your team members to your Exhibitor booth directly from the Exhibitor Center! S...
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I belong to several teams: how to switch from one exhibitor space to another?
When you arrive on the home page of your exhibitor center, you will see all the exhibiting entities to which you are...
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Managing my profile visibility
From the Exhibitor Center, you have the possibility to manage the visibility of your profile. In other words, you ca...
Best Practices To Increase My ROI
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Lead Retrieval – Scanning badges and business cards
In this article, we’re going to show you how to collect and process leads quickly at any event, scan badges, and busi...
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How to target the attendees that I should contact?
To target more easily the profiles you should meet, several tools are at your disposal: Swapcard Artificial Intellig...
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Improving the relevance of the recommended Profiles
Here are a few tips, to help Swapcard Artificial Intelligence recommend you more useful and relevant suggestions whi...
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How to prepare for the event properly?
Attending an event cannot be improvised, it is above all a matter of preparation. The application set up by the organ...
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How to increase visibility?
Standing out among the crowd of exhibitors attending an event is sometimes difficult. Here are a few tips that will ...
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Mobile App: the essential tool for the success of my event
If you have not already done so, we encourage you to download the Swapcard application before D-Day. It's the best w...