Attendees

Swapcard is an application platform used by the Event organizers to host their events. We do not directly manage or...

Swapcard undertakes to respect the GDPR when collaborating with event organizers.   In theory, when you register for ...

If you face an issue and want to contact the support, you can go to My profile, then click on the Contact app support...

The Swapcard platform can be accessed using a web browser or our downloadable app. For the best experience, please ma...

To give a review of the app in the e-stores, nothing could be more simple! Go to My profile, then click on the Rate t...

To get to the terms and conditions, go to My profile, then click on the Legal tab. There you will see our Terms of Us...

Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...

Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...

Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...

When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...

If you are having trouble accessing a Session video or loading a page on the platform, it is likely due to performanc...

A magic link is the special link that will allow Attendees and Exhibitors to access their account directly. There are...

When registering for an event for which the organizer has chosen Swapcard, an account is pre-created for you.   You w...

  When you log into your account, you may not have access to the event you want to join.   Several reasons can explai...

Table of Contents  What is the Secret Event Code  I cannot find my Secret Event Code Once you have been added to an...

There may be several reasons why your email address is not recognized:   1) Check that you are correctly registered f...

All the emails sent from Swapcard are sent from noreply@swapcard.com. It is possible that this email ended in your S...

You can add a profile photo via the following ways: On desktop mobile app On desktop Go to "My Profile" and click o...

The biography will allow you to introduce yourself in a few words:     To add a bio, go to the My Profile tab and th...

It is possible to add many social media to your profile:   1) Go to the "My Profile" tab.   2) Click on the box wit...

It is possible, in order to complete your profile, to add your company page:   To do this, go to the My Profile t...

Public profile information, accessible by all participants of the event: First name Name Function Secondary function...

When the organizer of the event you attend wishes to modify the information on your profile, you must accept or decl...

When you're using the Swapcard platform, you have the option to change the language to your desired choice. Please no...

To change the language of your interface, go to My profile, then in the Language field, click on the arrow to activat...

Unfortunately, it is not possible to edit your primary email address as it is the one you used to register for the ev...

To add an email address to your account, go to My profile on your web app, then click on the Settings tab. In the ema...

To manage the receiving of email notifications, go to the Settings tab on the web app. In Email notifications, you ca...

To stop receiving newsletters about an event you attended or are attending, simply check your inbox for the last emai...

This article will show you how to download all the contacts that you have personally made, whether you're on a deskto...

In the tab My contacts under your profile’s name, you can find all the contacts made throughout all the events you've...

Whether at a virtual or a physical event, you have the possibility to assign a score, keywords and take notes direct...

To order your contacts, go to the "My Contacts" tab. You can then choose to sort your contacts by: first name (alph...

To delete a contact, go to the "Contacts" tab of your account and select the contact you wish to delete. Then click ...

In your message board, along with sending messages to a Participant, you can also create a Group chat with up to 10 P...

If the organizer of the event has enabled meetings, you will be able to do so by following the below steps: To book...

It is possible, depending on the events, to be able, in addition to sending connection requests, to send meeting req...

It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you hav...

You can see your pending or confirmed meetings in the My Visit button (the name may change depending on the organize...

If you can no longer book meetings, check to see if there are still meetings slots available. To do this, click on th...

Automatic notifications are sent when you receive a meeting request.       You will also receive a reminder a few m...

It is often difficult to browse a program that can be very rich. Thanks to Swapcard, you can filter the program of y...

  It is possible to export your confirmed meetings as well as the sessions you have bookmarked or products you have s...

If your event has a Live Session button, you can click on it to be redirected to any ongoing session.  Once on the s...

All of the field limits and photo dimensions for the different areas of the platform can be found here.    People Pic...

1. What is a roundtable?  A Roundtable session allows attendees to join a video call with other Attendees, Speakers, ...

The list of participants in an event is often very long. In addition to the meeting suggestions made by our Artifici...