Attendees

Swapcard is a platform used by Organizers to host their Community and Events. As the platform provider, we do not d...

Swapcard undertakes to respect the GDPR when collaborating with event organizers.   In theory, when you register for ...

How to contact App Support If you face any issue with the Swapcard App, have a question, or just want to say Hi!, you...

The Swapcard platform can be accessed using a web browser or our downloadable app. For the best experience, please ma...

If you are on a work network or any network behind a firewall, you may need to speak with your IT department or netwo...

When troubleshooting Swapcard for iOS application crashes, our Support Team may request a crash log to determine what...

Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...

Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...

Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...

When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...

A magic link is the special link that will allow Attendees and Exhibitors to access their account directly. There are...

You can add a profile photo via the following ways: On desktop mobile app On desktop Go to "My Profile" and click o...

It is possible to add many social media to your profile:   1) Go to the "My Profile" tab.   2) Click on the box wit...

It is possible, in order to complete your profile, to add your company page:   To do this, go to the My Profile t...

Public profile information, accessible by all participants of the event: First name Name Function Secondary function...

When the organizer of the event you attend wishes to modify the information on your profile, you must accept or decl...

When you're using the Swapcard platform, you have the option to change the language to your desired choice. Please no...

To add an email address to your account, go to My profile on your web app, then click on the Settings tab. In the ema...

To manage the receiving of email notifications, go to the Settings tab on the web app. In Email notifications, you ca...

To stop receiving newsletters about an event you attended or are attending, simply check your inbox for the last emai...

How to change my Swapcard password If you want to change your password, open the Event App, open the menu under your ...

Password reset links are provided by the Swapcard team to assist Attendees and Exhibitors in accessing their account ...

If you don't have an Internet connection when scanning a badge onsite, don't worry!   Badges scanning and Contact syn...

What are AI reccommentations? Swapcard provides powerful networking tools that empower Organizers to create compellin...

With Swapcard you can download all the Contacts that you have personally made during an Event – available on iOS, And...

Whether at a virtual or a physical event, you have the possibility to assign a score, keywords and take notes direct...

To delete a contact, go to the "Contacts" tab of your account and select the contact you wish to delete. Then click ...

In your message board, along with sending messages to a Participant, you can also create a Group chat with up to 10 P...

If the organizer of the event has enabled meetings, you will be able to do so by following the below steps: To book...

It is possible, depending on the events, to be able, in addition to sending connection requests, to send meeting req...

Attendees can specify the date and time they are available to meet other People. With that, Attendees will only recei...

If you can no longer book meetings, check to see if there are still meetings slots available. To do this, click on th...

If the available Time Slots don't match your schedule or you want to meet up with an Exhibitor in a different time, y...

With the Swapcard iOS app, it's possible to share a link to a Session, an Exhibitor, or an Item outside of the Swapca...

What are AI recommendations? Thanks to our AI-powered matchmaking, Swapcard highlights Items and Sessions that match ...

Before, during, and after an Event, you can bookmark Sessions. With this, you can quickly access them under the My Ev...

The My Event button can be used to manage your Meetings, easily find Bookmarked Sessions and Exhibitors as well as a...

  It is possible to export your confirmed meetings as well as the sessions you have bookmarked or products you have s...

If your event has a Live Session button, you can click on it to be redirected to any ongoing session.  Once on the s...