Must Know
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Swapcard Platform Usage General Questions & Common Scenarios
Swapcard is an application platform used by the Event organizers to host their events. We do not directly manage or...
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Understanding GDPR
Swapcard undertakes to respect the GDPR when collaborating with event organizers. In theory, when you register for ...
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How to contact the app support?
If you face an issue and want to contact the support, you can go to My profile, then click on the Contact app support...
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Minimum device requirements to access the Swapcard platform
The Swapcard platform can be accessed using a web browser or our downloadable app. For the best experience, please ma...
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How to rate the app?
To give a review of the app in the e-stores, nothing could be more simple! Go to My profile, then click on the Rate t...
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How to access the Swapcard's terms and conditions?
To get to the terms and conditions, go to My profile, then click on the Legal tab. There you will see our Terms of Us...
Troubleshooting Technical Issues
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Troubleshooting tips for the Web App
Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...
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Troubleshooting tips for the iOS app
Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...
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Troubleshooting tips for the Android app
Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...
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Troubleshooting your camera and microphone
When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...
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How to clear cache and cookies
If you are having trouble accessing a Session video or loading a page on the platform, it is likely due to performanc...
Accessing An Event
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What is a Magic Link?
A magic link is the special link that will allow Attendees and Exhibitors to access their account directly. There are...
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Reasons why the event I'm planning to attend is not listed in the app
When you log into your Swapcard account, you may not have access to the Event you want to attend. Several reasons can...
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My email address isn't recognized
There may be several reasons why your email address is not recognized: 1) Check that you are correctly registered f...
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I do not receive the email containing my Magic Link
All the emails sent from Swapcard are sent from noreply@swapcard.com. It is possible that this email ended in your S...
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I have logged into my account but I am asked for the event code
If, when you log in to your account, you do not have direct access to the event to which you have registered, do not ...
My Profile
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How do I add a photo to my profile?
You can add a profile photo via the following ways: On desktop mobile app On desktop Go to "My Profile" and click o...
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How to add a bio to my profile?
The biography will allow you to introduce yourself in a few words: To add a bio, go to the My Profile tab and th...
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How to link my social media to my profile?
It is possible to add many social media to your profile: 1) Go to the "My Profile" tab. 2) Click on the box wit...
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How do I add my company's page to my profile?
It is possible, in order to complete your profile, to add your company page: To do this, go to the My Profile t...
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What information in my profile is accessible by other participants?
Public profile information, accessible by all participants of the event: First name Name Function Secondary function...
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Why am I asked "Confirm your new information"?
When the organizer of the event you attend wishes to modify the information on your profile, you must accept or decl...
My Account Settings
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Changing the language of my account
When you're using the Swapcard platform, you have the option to change the language to your desired choice. Please no...
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How to modify my interface language?
To change the language of your interface, go to My profile, then in the Language field, click on the arrow to activat...
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Changing the email address associated with your account
Unfortunately, it is not possible to edit your primary email address as it is the one you used to register for the ev...
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How to add another email address to my account?
To add an email address to your account, go to My profile on your web app, then click on the Settings tab. In the ema...
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How to manage my email notifications?
To manage the receiving of email notifications, go to the Settings tab on the web app. In Email notifications, you ca...
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How to unsubscribe from emails?
To stop receiving newsletters about an event you attended or are attending, simply check your inbox for the last emai...
Contacts & Networking
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How to export my contacts
This article will show you how to download all the contacts that you have personally made, whether you're on a deskto...
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Who's in my contacts?
In the tab My contacts under your profile’s name, you can find all the contacts made throughout all the events you've...
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How to qualify my contacts?
Whether at a virtual or a physical event, you have the possibility to assign a score, keywords and take notes direct...
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How to sort my contacts?
To order your contacts, go to the "My Contacts" tab. You can then choose to sort your contacts by: first name (alph...
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How to delete a contact?
To delete a contact, go to the "Contacts" tab of your account and select the contact you wish to delete. Then click ...
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Group Chats: How to chat with multiple Contacts
In your message board, along with sending messages to a Participant, you can also create a Group chat with up to 10 P...
Meetings
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How to book a meeting with a person?
If the organizer of the event has enabled meetings, you will be able to do so by following the below steps: To book...
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How to book a meeting with an exhibitor?
It is possible, depending on the events, to be able, in addition to sending connection requests, to send meeting req...
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How to reschedule a meeting?
It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you hav...
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How to manage my meetings and my availabilities?
You can see your pending or confirmed meetings in the My Visit button (the name may change depending on the organize...
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I can't book anymore meetings
If you can no longer book meetings, check to see if there are still meetings slots available. To do this, click on th...
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Meeting notifications
Automatic notifications are sent when you receive a meeting request. You will also receive a reminder a few m...
Content
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Bookmarking Sessions - My Event Button
Before, during, and after an Event, you can bookmark Sessions. With this, you can quickly access them under the My Ev...
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Browse the program
It is often difficult to browse a program that can be very rich. Thanks to Swapcard, you can filter the program of y...
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Managing the My Event button
The My Event button can be used to manage your Meetings, easily find Bookmarked Sessions and Exhibitors as well as a...
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Exporting my meetings, schedule and bookmarks
It is possible to export your confirmed meetings as well as the sessions you have bookmarked or products you have s...
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How to use Auto-follow
If your event has a Live Session button, you can click on it to be redirected to any ongoing session. Once on the s...
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List of field limits and formats
All of the field limits and photo dimensions for the different areas of the platform can be found here. People Pic...