Must Know
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Swapcard Platform Usage: General Questions & Common Scenarios
Swapcard is a platform used by Organizers to host their Community and Events. As the platform provider, we do not d...
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Understanding GDPR
Swapcard undertakes to respect the GDPR when collaborating with event organizers. In theory, when you register for ...
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Contacting App Support
How to contact App Support If you face any issue with the Swapcard App, have a question, or just want to say Hi!, you...
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Minimum device requirements to access the Swapcard platform
The Swapcard platform can be accessed using a web browser or our downloadable app. For the best experience, please ma...
Troubleshooting Technical Issues
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Network connectivity settings for Swapcard access
If you are on a work network or any network behind a firewall, you may need to speak with your IT department or netwo...
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Finding the Swapcard app crash logs on iOS
When troubleshooting Swapcard for iOS application crashes, our Support Team may request a crash log to determine what...
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Troubleshooting tips for the Web App
Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...
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Troubleshooting tips for the iOS app
Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...
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Troubleshooting tips for the Android app
Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...
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Troubleshooting your camera and microphone
When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...
Accessing An Event
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What is a Magic Link?
A magic link is the special link that will allow Attendees and Exhibitors to access their account directly. There are...
My Profile
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How do I add a photo to my profile?
You can add a profile photo via the following ways: On desktop mobile app On desktop Go to "My Profile" and click o...
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Linking my social media to my profile
It is possible to add many social media to your profile: 1) Go to the "My Profile" tab. 2) Click on the box wit...
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How do I add my company's page to my profile?
It is possible, in order to complete your profile, to add your company page: To do this, go to the My Profile t...
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What information in my profile is accessible by other participants?
Public profile information, accessible by all participants of the event: First name Name Function Secondary function...
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Why am I asked "Confirm your new information"?
When the organizer of the event you attend wishes to modify the information on your profile, you must accept or decl...
My Account Settings
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Changing the language of my account
When you're using the Swapcard platform, you have the option to change the language to your desired choice. Please no...
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How to add another email address to my account?
To add an email address to your account, go to My profile on your web app, then click on the Settings tab. In the ema...
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How to manage my email notifications?
To manage the receiving of email notifications, go to the Settings tab on the web app. In Email notifications, you ca...
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How to unsubscribe from emails?
To stop receiving newsletters about an event you attended or are attending, simply check your inbox for the last emai...
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Changing my Swapcard password
How to change my Swapcard password If you want to change your password, open the Event App, open the menu under your ...
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I forgot my password. How can I reset it?
Password reset links are provided by the Swapcard team to assist Attendees and Exhibitors in accessing their account ...
Contacts & Networking
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Syncing Contacts scanned while offline
If you don't have an Internet connection when scanning a badge onsite, don't worry! Badges scanning and Contact syn...
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Marking People AI recommendations as irrelevant
What are AI reccommentations? Swapcard provides powerful networking tools that empower Organizers to create compellin...
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Exporting my Contacts
With Swapcard you can download all the Contacts that you have personally made during an Event – available on iOS, And...
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How to qualify my contacts?
Whether at a virtual or a physical event, you have the possibility to assign a score, keywords and take notes direct...
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How to delete a contact?
To delete a contact, go to the "Contacts" tab of your account and select the contact you wish to delete. Then click ...
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Group Chats: How to chat with multiple Contacts
In your message board, along with sending messages to a Participant, you can also create a Group chat with up to 10 P...
Meetings
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How to book a meeting with a person?
If the organizer of the event has enabled meetings, you will be able to do so by following the below steps: To book...
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How to book a meeting with an exhibitor?
It is possible, depending on the events, to be able, in addition to sending connection requests, to send meeting req...
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Meeting availability management for Attendees
Attendees can specify the date and time they are available to meet other People. With that, Attendees will only recei...
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I can't book anymore meetings
If you can no longer book meetings, check to see if there are still meetings slots available. To do this, click on th...
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How to Video Call with an Exhibitor without a requested meeting
If the available Time Slots don't match your schedule or you want to meet up with an Exhibitor in a different time, y...
Content
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Explore Event: find all your recommendations in one place
As you browse an Event through the Swapcard app, several People, Sessions, Exhibitors or Items recommendations will b...
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Sharing a link to a Session, an Exhibitor or an Item using the Swapcard iOS app
With the Swapcard iOS app, it's possible to share a link to a Session, an Exhibitor, or an Item outside of the Swapca...
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Marking Items and Sessions AI recommendations as irrelevant
What are AI recommendations? Thanks to our AI-powered matchmaking, Swapcard highlights Items and Sessions that match ...
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Bookmarking Sessions - My Event Button
Before, during, and after an Event, you can bookmark Sessions. With this, you can quickly access them under the My Ev...
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Managing the My Event button
The My Event button can be used to manage your Meetings, easily find Bookmarked Sessions and Exhibitors as well as a...
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Exporting my meetings, schedule and bookmarks
It is possible to export your confirmed meetings as well as the sessions you have bookmarked or products you have s...