Troubleshooting Technical Issues

If you are on a work network or any network behind a firewall, you may need to speak with your IT department or netwo...

When troubleshooting Swapcard for iOS application crashes, our Support Team may request a crash log to determine what...

Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...

Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...

Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...

When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...

If you are having trouble accessing a Session video or loading a page on the platform, it is likely due to performanc...