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Troubleshooting Technical Issues

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  3. Troubleshooting Technical Issues
Articles in this section
  • Network connectivity settings for Swapcard access
  • Finding the Swapcard app crash logs on iOS
  • Troubleshooting tips for the Web App
  • Troubleshooting tips for the iOS app
  • Troubleshooting tips for the Android app
  • Troubleshooting your camera and microphone
  • How to clear cache and cookies
  • Network connectivity settings for Swapcard access

    If you are on a work network or any network behind a firewall, you may need to speak with your IT department or netwo...

  • Finding the Swapcard app crash logs on iOS

    When troubleshooting Swapcard for iOS application crashes, our Support Team may request a crash log to determine what...

  • Troubleshooting tips for the Web App

    Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...

  • Troubleshooting tips for the iOS app

    Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...

  • Troubleshooting tips for the Android app

    Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...

  • Troubleshooting your camera and microphone

    When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...

  • How to clear cache and cookies

    If you are having trouble accessing a Session video or loading a page on the platform, it is likely due to performanc...

Help Center - Attendees and Exhibitors