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Network connectivity settings for Swapcard access
If you are on a work network or any network behind a firewall, you may need to speak with your IT department or netwo...
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Finding the Swapcard app crash logs on iOS
When troubleshooting Swapcard for iOS application crashes, our Support Team may request a crash log to determine what...
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Troubleshooting tips for the Web App
Here you will find simple fixes for the most common technical issues. Stop at any step where the issue is resolved. I...
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Troubleshooting tips for the iOS app
Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of c...
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Troubleshooting tips for the Android app
Having trouble with the Android version of the app? Here's our troubleshooting guide with fixes for all kinds of comm...
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Troubleshooting your camera and microphone
When you are using the video call feature for the first time on Swapcard, a pop-up should appear asking for permissio...
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How to clear cache and cookies
If you are having trouble accessing a Session video or loading a page on the platform, it is likely due to performanc...