Introduction
As an attendee, on-demand sessions give you the flexibility to engage with event content on your schedule. With on-demand access, you can catch up on sessions you missed, rewatch key presentations, and explore valuable content anytime, even after the live event has ended. This feature enhances your event experience by letting you absorb insights at your own pace, maximizing your learning and connections. Whether you're revisiting favorite talks or exploring sessions you couldn't attend live, on-demand content keeps you connected and informed.
F.A.Q.
F.A.Q.
Are all sessions recorded and available afterward?
No, it depends on the organizer. Sessions with speaker permissions and that were recorded will be listed under the on-demand section.
Where can I find recordings if I don't see them on the homepage?
Look in the main event menu for a section called On-demand, Replays, Videos, Library, or a custom name. You can also open the session itself from the agenda, a published recording appears on the session's own page. Still nothing? Try searching the session name, and contact the event team if you suspect access is restricted.
I paid for recorded content but can't see it , what now?
First, make sure you're logged in with the same email you used to purchase. The organizer may also not have published the recordings yet, or they may be tied to a specific ticket/pass. If it's still missing, contact the event organizer.
Why is the video not playing or buffering?
Network or firewall issues could be the cause. Switch browsers, try incognito mode, or use a different device or network.
What's the fastest way to find a session I missed?
Use filters and the search bar to sort by date, speaker, or topic. You can also bookmark favorites to revisit them later.
Do recordings expire?
Some do. Check the session listing for expiry details. It's best to watch sessions shortly after the event ends.
How to access on-demand sessions?
1. Find the on-demand library
From your event home page, look in the main navigation or menu for the section that holds recordings. The name is set by the organizer, so it may be called On-demand, Replays, Videos, Library, or something specific to your event. On the mobile app, check the menu if it isn't on the home screen.
2. Find the replay of a specific past session
A session's recording appears on that session's own page once the organizer publishes it. Open the session from the agenda and look for the video or a Watch button.
Recordings usually appear a little while after the live session ends — not instantly — because the organizer has to process and publish them.
Not every session is recorded. Availability depends on the organizer and on speaker permissions, so some sessions simply won't have a replay.
3. Purchased or ticket-gated recordings
Some recordings are included only with certain ticket types or passes. If you paid for recorded content and can't see it:
Confirm you're logged in with the same email you used to register or purchase.
The organizer may not have published the recordings yet — they can take time to appear after the event.
Access may be tied to your ticket tier. If you believe your pass should include it, contact the event organizer — they control who can see each recording.
Finding specific sessions
Sessions are typically organized by date or topic. Use the search bar or filters if available to quickly find the content you're interested in.
Bookmarking favorite sessions
Click the bookmark icon next to any session to save it for easy access later. Bookmarked sessions appear in your profile under Bookmarks (in the Videos tab for on-demand recordings).
⏳ Some recordings have a limited availability window and expire. Check the session listing for expiry details, and watch sooner rather than later.
If a recording won't play or you still can't find it
If you encounter issues accessing or playing session recordings, try logging out and back into the app, using an incognito browsing window, or switching to a different browser or device. Also check whether firewall restrictions on your network might be causing problems, and consider using a private network. If a recording you expected simply isn't there, it may not have been published (or recorded) — contact the event organizers directly, as they control access to recordings and can confirm availability or grant you access.
Accessing on-demand content allows you to engage with event materials at your own pace. Whether catching up on missed presentations or revisiting valuable sessions, this feature provides lasting value from the event.