To ensure the best experience using Swapcard—especially for features like live video, Roundtables, and messaging—you may need to adjust your network settings. This is especially important if you're accessing Swapcard from a restricted network, such as a corporate firewall.
Which domains should be whitelisted?
These domains must be accessible for the app and media features to work correctly:
*.swapcard.com(Main platform access)*.tokbox.com(Personal video calls and Roundtables)*.opentok.com(Personal video calls and Roundtables)*.mux.com(Video content delivery)*.100ms.live(Used for Backstage)
✅ Tip: Domain-based whitelisting is strongly recommended over IP whitelisting to reduce future maintenance.
Which IP addresses should be whitelisted?
These IPs may be needed for environments with strict firewall rules:
Swapcard infrastructure outbound IPs:
13.37.93.76
13.37.88.21
35.181.27.117
54.246.158.150
52.51.3.111
34.255.150.197
Email server IPs:
161.38.206.33
141.193.33.237
161.38.205.104
185.250.238.18
For environments with strict firewall rules where domain whitelisting isn't possible, the following 100ms TURN server IPs should be allowed
35.207.178.162/32
35.207.130.81/32
35.207.168.133/32
35.211.150.95/32
35.211.73.217/32
35.211.191.127/32
35.207.224.32/32
35.207.222.110/32
35.207.209.133/32
35.244.46.211/32
34.74.251.112/32
34.169.128.194/32
34.105.5.246/32
34.169.40.88/32
34.141.73.51/32
What CDN IP ranges need to be allowed?
Swapcard uses third-party CDN services for content delivery. You may need to allow the following IP ranges:
Which ports should be open for Swapcard to work?
For full functionality, these ports must be open:
Required
TCP port 443: Must be open for HTTPS and secure real-time services
⚠️ Ensure non-web traffic (e.g., UDP/TCP signaling) can also pass through this port
UDP port 3478: Recommended for STUN traffic used in video calls
Recommended for best experience (especially Backstage)
TCP 3478 — Additional TURN/TLS path used by 100ms
UDP 443, 3478 — TURN/UDP and ICE negotiation
UDP 41000–65535 — Media traffic for 100ms (Backstage)
UDP 1025–65535 — Optimal media performance for TokBox-based sessions, reducing reliance on TURN servers
Blocking any of the above may prevent Swapcard's video, messaging, Backstage, or other real-time features from working correctly.
Blocking any of the above may prevent Swapcard’s video, messaging, or real-time features from working correctly. By ensuring these network rules are in place, your users can enjoy seamless interaction across all devices and session types.
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