Troubleshooting Tips
7 articles
What are the network connectivity requirements for Swapcard?This article outlines the domains, IP addresses, and ports your IT team should allow to ensure Swapcard functions without issues.
Having trouble using the Swapcard Web App?Find quick and simple fixes for common technical issues on the Swapcard web app.
Having issues with the Swapcard mobile app?Learn how to troubleshoot common issues on the Swapcard mobile devices, ensuring a smooth and seamless event experience.
How to resolve camera and microphone issues?Resolve camera and microphone issues during video calls by testing your devices, adjusting browser settings, and updating software.
How to clear cache and cookies?Resolve loading or playback issues on the platform by clearing your browser’s cache and cookies. Follow step-by-step guides by browser.
Minimum device requirements to access the Swapcard platformDiscover the minimum device requirements needed to access the Swapcard platform, ensuring an uninterrupted experience for all users.
How to capture network and console logs from chrome web browser?If you encounter issues while using the Swapcard platform, providing our support team with network and console logs can significantly aid in diagnosing and resolving your problems.