If you encounter issues while using the Swapcard platform, providing our support team with network and console logs can significantly aid in diagnosing and resolving your problems. This step-by-step guide will show you how to capture these logs from Google Chrome and email them to Swapcard support.
Capturing Network Logs
Step 1: Open Developer Tools
Launch Google Chrome.
Visit the Swapcard page where the issue is occurring.
Click the three dots in the upper-right corner to open Chrome's menu.
Hover over "More tools" and select "Developer tools," or use the shortcut
Ctrl+Shift+I(Windows) orCmd+Opt+I(Mac).
Step 2: Open the Network Tab
In the Developer Tools window, click on the "Network" tab.
Ensure the red circle at the top left of the Network tab is activated (red). If it's grey, click it to start recording.
Check the "Preserve log" box.
Step 3: Reproduce the issue
With the Network tab open, replicate the problem you're experiencing.
Stop the recording
Right-click within the grid of network requests, select "Save all as HAR with content."
Step 4: Save the HAR File
When prompted, choose a location to save the file and click "Save." This file will have a
.harextension.
Capturing Console Logs
Step 1: Open the Console Tab
Follow Steps 1 and 2 from the network logs section to open Developer Tools.
Click on the "Console" tab next to the "Network" tab.
Step 2: Reproduce the Issue
With the Console tab open, perform actions that trigger the issue you're encountering.
Right-click within the console area, select "Save as..." to save the log.
Step 3: Save the Console Log
Choose an appropriate location on your computer to save the file, which will be saved with a
.logextension.
Emailing the Logs to Swapcard Support
Step 1: Compose Your Email
Open your email client and compose a new email.
Attach the HAR and console log files by clicking the "Attach" button, usually represented by a paperclip icon. Navigate to where you saved the files, and select them.
Address the email to Swapcard's support team (e.g., support@swapcard.com). Ensure to provide a clear subject line, such as "Network and Console Logs for [Your Issue/Event Name]."
In the email body, describe the issue you're experiencing, when it occurred, and include any other relevant details to help the support team understand the problem.
Step 2: Send the Email
Once you've attached both log files and completed your message, send the email to Swapcard's support team.
Conclusion
Capturing and sharing these logs can significantly help our support team in troubleshooting issues more effectively. Your cooperation is greatly appreciated, and we're here to ensure your experience with Swapcard is smooth and productive. If you have concerns about privacy or require alternative methods to share these files securely, please indicate this in your support request.