Introduction
Experiencing problems loading session videos, sending chat messages, or connecting in 1:1 meetings? These issues are often caused by outdated or corrupted browser data stored in your cache and cookies.
Why it matters:
Cache and cookies are essential for quick page loads, but over time they can interfere with updated platform content.
Key benefits of clearing cache & cookies:
Fix display or video playback issues
Improve platform responsiveness
Ensure you see the most up-to-date content
Avoid login or audio/video connection errors
Clearing browser data helps attendees and organizers avoid disruptions during critical event sessions, live broadcasts, or networking interactions—ensuring a smooth event experience.
When should you clear cache and cookies?
You may need to clear your cache and cookies if:
A session video doesn’t load
Chat messages are slow or fail to appear
Audio in 1:1 meetings isn’t working
Pages are not loading correctly or appear blank
Platform compatibility
Swapcard works best with the following browsers:
Google Chrome (Preferred)
Safari
We recommend clearing your cache and cookies in one of these supported browsers before using the platform.
How to clear cache and cookies
Click your browser below to open the official step-by-step guide:
Chrome
Safari
Once you've cleared the cache and cookies, refresh Swapcard and check if the issue has been resolved.
Need more help?
If you’ve followed the steps above and are still experiencing issues, feel free to contact our Support team. We're happy to assist you further.
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