If you are having trouble accessing a Session video or loading a page on the platform, it is likely due to performance issues related to your browser's cache and cookies. Here are examples of possible situations in which clearing your browser's cache and cookies could resolve the issue:
A video from a session page is not loading
Your chat messages are taking a long time to load
The audio in a 1:1 meeting is not working
The process of clearing cache and cookies differ from browser to browser. Please select the browser that you are currently using from the list below. Reminder that the platform is most compatible with Chrome and Safari.
If you are still experiencing issues after clearing your cache and cookies, please do not hesitate to contact our Support team here.