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How to clear cache and cookies

How to clear cache and cookies

Resolve loading or playback issues on the platform by clearing your browser’s cache and cookies. Follow step-by-step guides by browser.

Updated this week

Introduction

Experiencing problems loading session videos, sending chat messages, or connecting in 1:1 meetings? These issues are often caused by outdated or corrupted browser data stored in your cache and cookies.

Why it matters:
Cache and cookies are essential for quick page loads, but over time they can interfere with updated platform content.

Key benefits of clearing cache & cookies:

  • Fix display or video playback issues

  • Improve platform responsiveness

  • Ensure you see the most up-to-date content

  • Avoid login or audio/video connection errors

Clearing browser data helps attendees and organizers avoid disruptions during critical event sessions, live broadcasts, or networking interactions—ensuring a smooth event experience.


When should you clear cache and cookies?

You may need to clear your cache and cookies if:

  • A session video doesn’t load

  • Chat messages are slow or fail to appear

  • Audio in 1:1 meetings isn’t working

  • Pages are not loading correctly or appear blank

Platform compatibility

Swapcard works best with the following browsers:

  • Google Chrome (Preferred)

  • Safari

We recommend clearing your cache and cookies in one of these supported browsers before using the platform.


How to clear cache and cookies

Click your browser below to open the official step-by-step guide:

Chrome

Safari

Once you've cleared the cache and cookies, refresh Swapcard and check if the issue has been resolved.


Need more help?

If you’ve followed the steps above and are still experiencing issues, feel free to contact our Support team. We're happy to assist you further.

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