Event Support

Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues, or app latency, please switch to one of these two browsers if you have been working on another browser.

Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server. We would recommend trying the following.

Try accessing the site from another browser (this gets around any browser settings that could be blocking access) If you are on a PC you should have access to Edge and if on a Mac it will be Safari

Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser)

Try on a different device (Mobile perhaps, if you are viewing on desktop)

Using a different internet connection, a mobile phone with wifi turned off so it uses mobile data is a good option (this would bypass network restrictions or VPNs that may be presenting an issue).

1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access) If you are on a PC you should have access to Edge and if on a Mac it will be Safari
2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser)
3. Try on a different device (Mobile perhaps, if you are viewing on desktop)
4. Using a different internet connection, a mobile phone with wifi turned off so it uses mobile data is a good option (this would bypass network restrictions or VPNs that may be presenting an issue).

Please note that videos are not hosted on Swapcard and that the platform only acts as a "gateway" to the event's video content, unless the <i>Organizer</i> is using <a href="https://support.swapcard.com/en/articles/8159008" rel="nofollow noopener noreferrer" target="_blank">Swapcard Stream (RTMP)</a>.