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Troubleshooting tips for the Web App
Troubleshooting tips for the Web App

Find quick and simple fixes for common technical issues on the Swapcard web app.

Updated over a week ago

If you’re experiencing issues while using the Swapcard web app, such as trouble accessing features or logging into your account, there are a few troubleshooting steps you can take to resolve the problem. This guide provides easy solutions for the most common technical issues. Follow the steps below and stop when the issue is resolved.

How do I troubleshoot common issues on the Swapcard web app?

If you’re logged into your account but certain features aren’t working properly, try the following steps:

  1. Use a supported browser:

    • Make sure you are using a supported browser, such as Google Chrome or Mozilla Firefox, for the best experience on the Swapcard platform.

  2. Clear cache and cookies:

    • Clearing your browser’s cache and cookies can resolve many loading and performance issues. Go to your browser settings, find the option to clear browsing data, and select cache and cookies.

  3. Turn off pop-up blockers and VPNs:

    • Disable any pop-up blockers or VPNs that may interfere with the platform’s functionality. Pop-up blockers can prevent important event features from appearing, and VPNs can cause connectivity issues.

  4. Use incognito mode:

    • Try accessing the platform via an incognito (private) Google Chrome tab. This mode helps eliminate issues caused by browser extensions or cached data.

  5. Confirm your login status:

    • Ensure you are logged in correctly. You should see your name in the top right corner of the page, not “login.” If you see “login,” you may need to re-authenticate.

What if I’m still experiencing problems?

If the above steps do not resolve your issue, you can contact the Help Desk or app support for further assistance:

  • Click on the dropdown menu under your name in the top right corner of the screen.

  • Select Contact App Support to reach out to our support team.


By following these troubleshooting tips, you can quickly resolve most common issues on the Swapcard web app and enhance your event experience. If problems persist, reaching out to the support team will provide additional assistance, ensuring you get back on track and enjoy all the features your event has to offer.

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