Introduction
Logging in grants you access to all event features, including sessions, networking, and more. This guide covers the different login methods Swapcard provides, such as password-based access or a one-time code.
Upon registering for an event, an account is automatically created for you on the event platform, eliminating the need for you to sign up once more.
To access your account, you must receive a magic link or a one-time code via email:
Password: Suitable for users who prefer to have a consistent, memorable login method.
One-Time Code: Offers an easy, no-password-required access, ideal for casual users who don’t want to manage passwords. Logging in with a one-time code won’t prompt you to create a new password.
🔍 A magic link and a one-time code are a secure, password-free method allowing attendees and exhibitors immediate access to their accounts.
How to login to the event app?
1. Via Event Organizer Emails
After registration, you'll receive emails from the Event Organizer containing buttons that link directly to the event platform, logging you in automatically. On mobile devices with the event app installed, these links will open the app and log you in directly.
Magic links in these emails are valid for 72 hours. After expiry, clicking the link will redirect you to the login page, where you'll need to request a one-time code by entering your email address.
2. Via the Login Screen
Whether you've downloaded the mobile app or are accessing the web version, if you're not logged in, you'll be taken to the Login screen. Here, by entering your email, you will either be prompted to enter your password (if previously set) or notified that a one-time code has been sent to your email.
If you're unsure of your password, you can request a one-time code by clicking on the respective option.
By logging-in with the one-time code, you won't be prompted to define or create a new password.
If you want to reset and define a new password, click on "Reset password" on the top right corner of the password input. Leader more about password reset here.
What should I do if I can't log in?
If you encounter login issues, don’t worry—common problems can be quickly resolved by following these steps. Whether it’s an unrecognized email, missing magic link, or expired code, identifying the issue will help you regain access.
Here’s how you can troubleshoot:
1. Unrecognized Email Address
If you encounter an error stating your email is not linked to any registration, it could mean you used a different email or made a typo. If this happens shortly after registration, it might be due to a delay in syncing your data.
Otherwise, please contact the event organizer.
2. Magic Link or One-Time Code Email Not Received
Your email address is recognized, the interface tells you that "we just sent you an email", but you do not receive anything in your mailbox?
First, click on "Send me a one-time login code instead" at the bottom of the view "An email is on its way". This email contains a 6 character code.
Please check in your spam or junk folder.
The email is usually sent from noreply@swapcard.com, but it can also be sent from a custom email address that the event organizer has defined.
The email might be blocked by your company's firewall if you are using your work email address. In this case please ask your IT department to whitelist noreply@swapcard.com.
If issues persist, contact our support team using the support widget at the bottom right of your screen.
3. Expired Magic Link
Magic links expire for security reasons. By clicking again on the link, you will simply have to start the login again by inserting your email address to receive a new magic link.
4. Event Not Found After Login
Once you are logged in, you need first to enter into the right Community (if you are part of multiple communities)
At the bottom of the Community Home page, you simply have to click on the event to access it.
If you don't see the event and you're using Swapcard app or the web version https://app.swapcard.com, it could be due that the event is hosted in a dedicated mobile application and web domain. Clicking into any email sent by the Event Organizer will make you redirect to the right domain.
If you still don't see the event, contact our support team using the support widget at the bottom right of your screen.
5. Other reasons
Ensure you're using a compatible browser (Google Chrome, Safari, Mozilla Firefox) without pop-up blockers. Copying and pasting the link between different browsers won't work.
For any issues not covered here, contact our support team using the support widget at the bottom right of your screen.
Logging in to your event account is simple with the right approach, whether you prefer a password or a one-time code. If you encounter any login issues, this guide provides clear steps to troubleshoot common problems. For further assistance, our support team is always ready to help.