Need help using the app? Whether it’s a technical issue, a question about features, or feedback you’d like to share, the App Support team is here to assist. This guide explains when and how to contact support, and how to determine if your issue should instead be handled by your event organizer.
🎯 Benefit: You’ll get faster answers by reaching out to the right team using the correct method.
How to contact App Support 🧭
In-app support
You can reach the App Support team directly through the event app:
Tap your profile picture (top-right corner)
Select Contact app support
Click Send us a message
Fill in your message and submit
📸 Tip: Attach screenshots if possible to help explain the issue.
💡 Some event organizers may add a Help Desk button directly on the event homepage
⚠️ Note: App Support only handles technical issues with the app itself. For event content, registration, or ticket questions, reach out to the event organizer.
What issues can App Support help with? 🧰
The support team handles technical problems and general app usage. You can contact them for:
Account access problems: Login issues, password resets, or magic link errors
App performance issues: Freezes, crashes, slow loading
Navigation assistance: Trouble finding features or sections in the app
Error messages: Bugs or broken features
App functionality troubleshooting: Issues with push notifications, calendar sync, or live session streaming
General app questions: How to use a feature or setting
When should I contact the event organizer? 📩
The App Support team cannot assist with event-specific content or attendee-related issues. Contact the event organizer for:
Event content: Agenda, speakers, session details
Registration & tickets: Payment, access, ticket type issues
Exhibitor/sponsor questions: Booth setup, lead capture, or sponsorship details
Networking and meetings: Connection approvals, meeting requests
Community moderation: Comments, posts, or content within the platform
🔗 Click here to know more about what issues are handled by the organizer.
Important considerations 📝
Know who to contact: App Support = tech issues; Organizer = event content
Use the Help Desk if the organizer added it in the event homepage
Be clear: Include device details, error messages, and screenshots to help support assist faster
Knowing when and how to contact App Support ensures you receive the right assistance quickly, enhancing your overall event experience. For technical issues related to the app, use the in-app contact options or visit the official Contact page. For event-specific questions, remember to reach out directly to the event organizer.
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