Swapcard is a platform used by Organizers to host their Community and Events. As the platform provider, we do not directly manage or handle content and registrations. Our team can assist you with any technical queries and troubleshooting related to the app's functionalities. Below are some of the most common scenarios and questions that can help you get acquainted with the platform and set you up for success.

Navigating an event can sometimes present challenges that require direct assistance. While Swapcard offers a comprehensive platform to enhance your event experience, certain issues and inquiries must be directed to the event organizer. This article outlines when it’s appropriate to contact the event organizer and why understanding this distinction can save you time and ensure you receive the help you need.

What is managed by the event organizer?

If you’re facing any of these, please contact the event organizer directly:

🪪 Registration & Login

You didn’t get your registration confirmation
You used the wrong email and can’t log in
You can't see the event in the app

🎟 Tickets & Payments

You didn’t receive your ticket
You need a refund or want to change your ticket
You’re missing your invoice
You want to get/use a promo code

👤 Profile Information

You can’t edit your name, title, photo, LinkedIn, or pronouns
Your badge shows the wrong information
Some fields are greyed out and can’t be changed

🧑‍🤝‍🧑 Attendee Access

You can’t see the attendee list
You can’t access certain sessions or exhibitors
You want to know who attended your session

🧾 Certificates & Credits

You need a CE certificate or attendance credit

🧑‍🏫 Exhibitor & Speaker questions

Your company isn’t listed
You can’t find your speaker profile
You want to add teammates to your exhibitor booth
You want to share a presentation ( for speakers)

🧭 Event Info and Logistics

Swapcard powers the event app, but the organizer plans and manages all event details—from venues to scheduling and on-site experiences. If your question is about the event itself (not the app), contact the organizer.

Examples of what the organizer can help you with:

📍 Venue & Access

Where is the event being held?
What time should I arrive?
What is the floorplan of the event?
How do I get into the venue or specific sessions?
Are there access restrictions, wristbands, or badge checks?

🏨 Accommodations & Travel

Are there recommended hotels nearby?
Is there a discount code for lodging?
How do I book transportation from the airport?
Are shuttles provided between locations?
Do you provide visa invitation letters?

🗓 Event Schedule

Where can I find the most up-to-date agenda?
Has a session been moved, rescheduled, or cancelled?
How can I be notified of last-minute changes?

🍽 On-site Services

Will food and drinks be provided?
What are the COVID or health safety guidelines?
Is there Wi-Fi at the venue?
Is there a cloakroom or luggage storage?

🧑‍💼 Attendee Services

Where do I collect my badge?
Are there help desks on-site?
What do I do if I lose something at the event?

➡️ Swapcard does not have access to venue logistics, schedules, or real-time updates about the physical event—your organizer is the best and only source for this information.

✅ What Can Swapcard Help You With?

We’re here to help with:

App bugs or glitches
Trouble navigating the platform
Technical issues using features

If it’s about how the event works → Contact the organizer
If it’s about how the app works → Contact Swapcard

📩 How to Contact the Organizer

You’ll usually find their contact details in:

The FAQ or Help section of the event
The Contact Us page inside the event app or website

When you message them, be sure to include:

Your full name and email
A clear description of your issue
Any useful details like screenshots or confirmation emails

🚦Still Not Sure?

Here’s a simple test:

Your Issue	Who to Contact
“I need to change my name or company info”	Event Organizer
“I can't access my ticket”	Event Organizer
“The app isn’t loading”	Swapcard
“I can’t update my profile picture”	Event Organizer
“I don’t see my session”	Event Organizer
“I’m getting an error when I log in”	Swapcard