Swapcard is a platform used by Organizers to host their Community and Events. As the platform provider, we do not directly manage or handle content and registrations. Our team can assist you with any technical queries and troubleshooting related to the app's functionalities. Below are some of the most common scenarios and questions that can help you get acquainted with the platform and set you up for success.
Navigating an event can sometimes present challenges that require direct assistance. While Swapcard offers a comprehensive platform to enhance your event experience, certain issues and inquiries must be directed to the event organizer. This article outlines when it’s appropriate to contact the event organizer and why understanding this distinction can save you time and ensure you receive the help you need.
What Issues Should Be Directed to the Event Organizer?
How to handle registration issues?
If you're having trouble with registering for the event, or if you need to change your registration details, these concerns should be directed to the event organizer. Swapcard doesn't manage individual registrations.
Examples:
Your email address wasn't added to the event.
You registered with the wrong email address.
You cannot access the event after registering.
How to access restricted content?
If you cannot access certain sessions, exhibitors, or networking features, the event organizer controls these permissions. They can adjust your access based on your registration type or specific permissions within the event.
Examples:
Scheduling meetings with other attendees or exhibitors.
Viewing available meeting times.
Accessing downloadable reports.
Editing your attendee or exhibitor profile ( logo, name, contact details, etc).
How to request event-specific information?
For information specific to the event, such as venue details, event schedules, or updates on sessions, contacting the event organizer is your best option. They can provide the most accurate and up-to-date information.
Examples:
Getting directions to the event venue.
Arranging transfers to and from the event.
Finding information on accommodations.
How to resolve ticketing or payment issues?
If you encounter issues with ticket purchases, refunds, or payment confirmations, the event organizer is responsible for resolving these matters. Swapcard facilitates the event platform but does not handle financial transactions.
Examples:
Applying promo codes.
Requesting refunds.
Obtaining invoices.
How to address exhibitor or speaker inquiries?
For inquiries related to exhibitors or speakers, such as meeting requests or special accommodations, the organizer can directly facilitate these communications and manage any specific needs.
Examples:
Setting you up as speaker
Adding you to an Exhibitor's team.
Adding members to your exhibitor profile.
How to Contact the Event Organizer?
You can usually find the contact details for the event organizer in the event's FAQ section or within the event platform itself. Look for a "Contact Us" or "Help" section where the organizer's email or phone number is provided.
Knowing when to reach out to the event organizer can streamline your experience and ensure you get the right support at the right time. While Swapcard offers robust tools for event engagement, certain issues require the organizer’s direct intervention. Always check with the organizer for registration issues, content access, and event-specific information to ensure a smooth and enjoyable event experience.
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How to Login and Access the Event App