Introduction
When using Swapcard’s video call feature for the first time, you may need to grant permission for your camera and microphone. If you experience issues, this guide provides troubleshooting steps to resolve them. Testing your devices and adjusting browser settings ensures smooth functionality, while switching to Google Chrome may solve browser compatibility problems. Additionally, rebooting your device, updating software, and using Incognito mode or a personal device can help resolve persistent issues. Following these steps ensures a seamless video call experience and helps you stay connected during the event.
How to fix camera and microphone issues during video calls
1. Test your microphone and camera
Use this link to run the test. If the test shows that they are working well, continue to the next steps
2. Switch to Google Chrome
Sometimes, some browsers and certain updates for those browsers in particular may interfere with websites in general. While our goal at Swapcard is to support all browsers, switching – at least momentarily – to Google Chrome may solve the issue.
Click on the three dots to the right of the URL field, and select Settings
On the left side, select Privacy and Security
Click on Site settings
Under Camera and Microphone, check that Swapcard is listed and not blocked
3. If the issue persists
If the issue persists, please try the following, in this particular order:
Reboot
Make sure both your web browser and operating system are running the latest version
Access through a new window using your web browser's Incognito mode
If you are using a company device, switch to a personal device
By following these steps, you can ensure your camera and microphone function properly for Swapcard video calls. Troubleshooting issues like browser settings, device updates, and network configurations helps you maintain seamless communication during your event.
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