Introduction
Multifactor Authentication (MFA) is a security feature that adds an extra verification step to your Swapcard account, ensuring that access requires more than just a password. By enabling two-step authentication (2FA), you protect sensitive event data from unauthorized access. This feature requires users to verify their identity using an authenticator app, significantly reducing the risk of breaches. Setting up MFA is straightforward and strengthens your event’s overall security, providing peace of mind for organizers, team members, and attendees alike.
F.A.Q.
F.A.Q.
What happens if I don't enable 2FA?
If you're an owner or member of an organization in Studio and haven't enabled 2FA, you receive a one-time code by email each time you log in with your password, in Studio and in the event app. Enter this code to finish logging in: it's valid for 10 minutes. Once you enable 2FA, you use your authenticator app instead and no longer receive this email.Attendees and exhibitors who aren't members of an organization log in with their password only, unless they enable 2FA themselves.
2FA is a setting of each person's account, not of an event: it applies to every event and app they use, and it can't be turned off for one event.
How to set up 2-Step Authentication
Enabling 2-Step Authentication in our event application is quick and easy. Here's a brief overview of how it works:
Navigate to Your Account Settings: Log in to your account and head over to your account settings.
Enable 2-Step Authentication: Simply click on "Enable 2-Step Authentication within your account settings.
3. Go through the verification Process:
The verification process is done in two different ways, both of which you need to have an authenticator app. Learn how to use an authenticator app.
Scanning the QR code
Using the authenticator link
Et voilà ! Your account is all secure.
How to use 2FA when logging in?
What happens when logging in with 2FA enabled?
Once the 2-FA has been activated, you'll be asked to generate a code with your authenticator app everytime you log in.
How can you disable 2FA?
You can turn off 2FA anytime:
Log in to your account
Go to your Settings
Under the 2-Step Authentication section, click Disable 2FA
⚠️ Note: Disabling MFA will reduce your account’s security level.
How can organization admins check if members have enabled 2FA?
If you're an Owner or Admin of an Organization in Studio:
Go to Settings & Members
View the list of team members
You’ll see a status indicator showing whether each member has 2FA enabled
💼 This helps ensure your entire team follows best security practices.
Setting up 2FA in Swapcard is a simple but highly effective way to protect your account and the integrity of your event data. By enabling this feature, you enhance security, build trust with your team and attendees, and reduce the risk of unauthorized access. Ensure all organization members have enabled 2FA to maintain robust security throughout the event.