I forgot my password, what can I do ?
Updated over a week ago

How to reset your password using the magic sign-in link

If you have forgotten your password, don't panic, you can reset it in a heartbeat!

1. Go to the login page.

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2. Click on one of the two (doesn't matter which one) Log in buttons

3. Enter your email address and click on Continue

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4. Click on Send me a magic link

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You will receive a link (expires in 1 hour) in your mailbox to log in instantly to your account. We highly recommend that you then head to your account' settings to change your password.


How to reset the password using the OTP

1. Go to the login page.
2. Enter your email address and click on Continue.

3. Click on Send me a magic link

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On the password reset page, find the "Send a Code" button. Click it and receive a secure login code on your registered mobile number. It's that simple!

How to use the code ?

  1. Click on the "Send a Code" button.

  2. Check your emails for the login code.

  3. Enter the code on the login page to access your account securely.


Still not working?

If you are still unable to log in after following the abovelisted steps, please double-check that you entered the correct email address in step 3. Check for typos, too! If it's still not working at this point please reach out to our Support Team – Mariana, Diego, Regina & team will be very happy to help you out.

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