Introduction
Your company profile on Swapcard serves as a critical tool for showcasing your business and engaging event participants. Managed by users with Company Admin rights, the profile includes key details that attract leads, enhance visibility, and increase engagement. This guide walks you through how to manage and optimize your company profile, including where to edit it, how to preview it, controlling visibility, and utilizing advertising opportunities.
Why your company profile matters
A well-optimized profile is essential for boosting your company's visibility at events. It provides event attendees with the information they need to learn about your offerings, and a dynamic profile can generate more interest and interactions. By keeping your profile updated and complete, you improve lead generation and engagement, ultimately contributing to better ROI from your event participation.
F.A.Q.
F.A.Q.
Where do I edit my company profile?
In the Exhibitor Center, under Company Profile. See Editing the company profile below for the exact steps.
Can I preview my profile before the event goes live?
Yes. Once your event is published, you can view your profile exactly as attendees see it — see See your booth as attendees see it below.
Why don't I see all these profile fields?
Organizers control which fields are enabled. If something's missing, ask your organizer if it can be activated.
Can I reuse the same profile across events?
No. Each event has its own profile. You'll need to update it separately for each event you're participating in.
List of Company profile fields
Depending on what the Organizer has enabled, the following fields can be part of your company profile:
Company/Organization Name: The official name of your company.
Logo: A high-quality image representing your brand.
Header Image: A prominent image displayed at the top of your profile.
Video Header: A dynamic video to engage visitors.
Advertising: Banners or promotional images.
Background Image: An additional visual element to enhance your profile.
Booth Location: Information about your physical or virtual booth location.
Description: A concise overview of your company and its offerings.
Address: Your company's physical address.
Website: A link to your company's website.
Email: Contact email address.
Phone Numbers: Contact phone numbers.
Social Media: Links to your social media profiles.
Links: Additional URLs relevant to your company.
Documents (Optional): Brochures, whitepapers, or other resources.
Items (Optional): Products or services you are showcasing.
Custom Fields: Any other information specified by the Organizer.
Additionally, team members associated with your company and sessions sponsored by your company will also be displayed on your profile.
Field limits and formats
To ensure smooth uploads and appropriate presentation, adhere to the following size and format limits:
Name - 255 characters
Description - No limit
Logo - 1mb (400x200px, 2:1 ratio)
Banner image - 1mb (1200x675px, 16:9 ratio)
Ad - 1mb (1080x1920px, 9:16 ratio)
Background - 1mb (2560x1600px, 16:10 ratio)
Staying within these limits matters: an oversized or wrong-ratio image is a common reason an upload doesn't save.
Editing the company profile
Your company profile is edited from the Exhibitor Center. You need Company Admin or exhibitor team access — if you're not listed as an exhibitor team member, you won't see the edit options. Ask your event organizer or your booth admin to add you if that's the case.
Where to edit your profile
Open the Exhibitor Center — on the web go to team.swapcard.com (or use the Event / Exhibitor Center toggle in the top bar); on mobile, tap Profile then Exhibitor Center. Need help getting in? See What can I do in the Exhibitor Center?
In the left menu, open Company Profile.
Click the Edit button next to the section you want to change — company name, logo, header image, video header, advertising, background image, booth location, description, address, website, email, phone numbers, social media, links, documents, and items.
Update the fields, then Save.
See your booth as attendees see it
Once your event is published, you can preview your booth exactly as attendees do:
From the Exhibitor Center, switch to the Event App using the Event / Exhibitor Center toggle in the top bar.
Open the exhibitor/company list and select your company to view your public booth page.
Use this to check that your logo, header, description, documents, and products display correctly — before and during the event.
If a field is locked or your changes won't save
A field is greyed out or has no Edit option: the organizer controls which fields exhibitors can edit. If you can't edit a field you need to change, ask the event organizer to update it or to enable editing for that field — for most events this is a quick change on their side.
A change doesn't save: check that any image meets the size and format limits above (an oversized or wrong-ratio image is a common reason an upload silently fails), fill in any required fields, then click Save again. If it still doesn't stick, refresh the page and retry. Editing is most reliable from the Web App (team.swapcard.com) rather than the mobile app.
How to add an ad to your virtual booth advertising?
Once you're in your profile, click on Add an ad in your virtual booth.
You will need to select an image and choose if your add should redirect to an external link or to one of your company's products.
How to manage your profile's visibility?
From the Exhibitor Center, you have the possibility to manage the visibility of your profile as well as your team members. In other words, you can choose whether or not to appear on your company's file.
To do this, go to the Team Members tab in the exhibitor center, then click on the pencil opposite your profile. You can then check or uncheck the button according to your preference.
Please note that this visibility setting will apply to the whole event, not just the Exhibitor Booth.
For any issues or further customization, do not hesitate to contact your Event Organizer. If you encounter challenges accessing or editing your profile, check the event status or verify your role as an exhibitor or team member. When unresolved, consult your event organizers for tailored assistance.
By effectively managing and updating your company profile, you can significantly boost your visibility and engagement at the event. A comprehensive and well-maintained profile attracts more leads, facilitates meaningful interactions, and ultimately drives revenue. Regularly review and update your profile to ensure it reflects the latest information and promotional materials. Leverage the available tools within Swapcard to make your company stand out and succeed in your event participation.