Accessing your badge before the event is essential for a smooth check-in experience. Your badge may be required for entrance, networking, or printing an on-site pass. This article walks you through how to find, download, and print your badge and explains what to do if you can't locate it or need to correct badge details. Knowing how to manage your badge ensures you're fully prepared and saves time on event day.
📱 In a hurry? Your badge - and the QR code you scan at the entrance - lives on your Profile.
Mobile app: tap Profile (bottom-right of the menu bar), then My Badge.
Desktop / web: click your profile icon (top-right) → Edit profile → My Badge / Download Badge.
It may be labelled Pass, Voucher or Ticket instead of "Badge," so look for those names too. If there's no badge section anywhere, the organizer either hasn't released badges yet or this event doesn't use in-app badges — check your registration email instead (see below).
F.A.Q.
F.A.Q.
Is the badge required for access to the event?
If the Organizer has set up badges, then it is most likely required to access the event.
Can I add my badge to my Apple Wallet?
If the event supports Wallet integration:
Open the event app
Go to the Ticket or My Badge page
Tap Add to Apple Wallet
The badge is saved directly to your device's Wallet app.
Why can't I see my badge in the app?
If you can't find your badge in the app, it may be because:
The organizer hasn't released badges yet
The event doesn't support digital badges in-app (e.g. Fi Europe)
The badge section is there but named differently — look for Pass, Voucher or Ticket
Swapcard doesn't control badge visibility. This is fully managed by the event organizer.
How do I find my badge before the event?
You can typically access your badge in one of two ways — in the event app, or from your registration email.
Find your badge in the event app
If the organizer made badges available in the event app, your badge lives on your Profile — not on the event home page or in the main menu, which is where people most often look. Follow these steps:
On the mobile app:
Open the app and log in
Tap the Profile icon in the bottom navigation bar
Look for a My Badge or Download Badge section
Tap it to view and save your badge
On desktop / web:
Go to the event platform in your browser
Log into your account
Click your profile icon in the top-right corner
Select Edit profile from the dropdown menu
Look for a Download Badge or My Badge button
The same screen shows the QR code you'll scan at the entrance and at on-site stations — there's no separate "QR code" page to hunt for.
💡 The badge can be called pass, voucher or even ticket. If you don't see a "Badge" section, look for these other names.
🔍 Still don't see it anywhere? There's likely nothing to find yet: the organizer hasn't released badges, or this event doesn't use in-app badges. Check your registration email (below), and if it's close to the event, contact the organizer.
Check your registration email
After you register for the event, you'll usually receive a confirmation email from the organizer. This email often contains:
A PDF copy of your badge
A link to view or download your badge
Instructions on how to access it in the app
If you don't see it, search for keywords like the event name, "badge," or the organizer's name in your inbox and spam folder.
How do I download or print my badge?
Downloading:
On desktop:
Log in to the event platform
Click your profile icon > Edit profile
Click Download Badge
On mobile:
Tap the Profile icon
Select My Badge
Tap Download
Printing:
Use Chrome, Firefox, or Safari
Ensure your printer is connected
Open the badge file and press Ctrl+P / Cmd+P
Adjust layout settings if needed
If the badge won't print correctly, contact the organizer—they manage the file format and layout.
How does self check-in and badge printing work on-site?
Here's what to expect when arriving at the venue:
You'll find designated check-in stations near the entrance, equipped with check-in and badge printing software.
Use any of the following methods to check yourself in:
Open the Swapcard app and scan your QR code
Use the QR code from your registration email
Enter your registration details manually on-screen
Once checked in, the system will automatically:
Generate a personalized badge
Print it immediately at the station
With your badge printed, you can enter the event and begin networking without delay.
What should I do if I still can't access my badge?
If you've tried all steps and still can't:
See your badge
Download or print it
Correct wrong details
…then contact the event organizer directly. Their contact info is usually in:
The Help section of the app
The event website
Your registration email
Be sure to include your full name, registered email, and a clear description of your issue.
Being able to access your badge easily—whether digitally, through Apple Wallet, or via self check-in—helps you enter the event quickly and focus on what matters: networking and learning. If your badge isn't visible or contains incorrect information, reaching out to the event organizer is the most effective next step. By following the steps outlined above, you'll ensure a seamless arrival experience and avoid any last-minute surprises at the venue.