Having trouble with the iOS version of the app? Here's our iPhone troubleshooting guide with fixes for all kinds of common issues:
Ensure that the application is up to date and there are no outstanding updates.
Make sure you are accessing the platform via the mobile application and not web browser on your mobile device.
Close the application, restart your phone, or uninstall the application and re-install
If you are using a branded application for the event (the event name or organization is the name of the application), and the issue persists, please switch to the Swapcard application instead.